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Quality Policy for a Moving Company – Kvalitetsflytt

Kvalitetsflytt’s quality policy is about delivering moving services with high and consistent quality—from the first point of contact to the completed assignment. We aim to be a reliable choice for both private individuals and businesses through clear communication, well-planned processes, and working methods that minimize the risk of damage, delays, and misunderstandings.

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Quality policy that ensures a safe and efficient move

Our quality is built during planning and demonstrated in execution. That is why we work in a structured way with procedures for quotations, scheduling, packing, transport, assembly, and follow-up. We take responsibility for ensuring that the customer knows what is included, what is required before the move, and how moving day will work in practice.

Our objective is to:

Deliver in accordance with the agreed schedule, scope, and pricing
Reduce the risk of damage through proper working methods and protection
Create a smooth customer experience through clear communication
Follow up on assignments and continuously improve our working methods

Clear communication and accurate agreements

We work to ensure that every assignment is clearly defined. This includes scope, carrying routes, floor levels, elevator conditions, especially fragile items, assembly, and any additional services. The clearer the information, the more accurate the planning and the fewer surprises on moving day.

Quotations and planning that build quality

We strive for realistic time and resource assessments. For larger assignments, we can propose a more detailed moving plan, such as phased moves or special procedures for IT, archives, and sensitive equipment.

Quality in execution: protection, handling, and working methods

We work with procedures that protect both the customer’s property and the premises. This includes proper packing, loading, and securing, as well as protecting carrying routes when necessary.

Damage-preventive working methods

We use proven methods to reduce the risk of scratches, impacts, and moisture damage. When necessary, we plan special procedures for heavy and bulky items such as safes, pianos, or large machinery.

The right expertise and well-organized equipment

Quality requires the right conditions. We work with onboarding and procedures to ensure that work is carried out consistently regardless of the assignment. Equipment used in moving operations—such as lifting straps, dollies, skates, and tie-down straps—is inspected and kept in proper working condition.

Deviation handling, complaints, and follow-up

If something does not go as planned, it should be handled promptly and objectively. We document deviations, provide feedback to the customer, and use the lessons learned to improve our procedures. Follow-up may take place after the assignment is completed to ensure that the overall service met expectations.

Continuous improvements in quality and customer satisfaction

We view quality as an ongoing effort. Through customer feedback, internal follow-up, and the development of procedures, we improve planning, execution, and customer interaction. The goal is for every move to feel clear, safe, and professionally carried out.